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| Web
Site Limitations |
| Overam
Computing cannot be held responsible for any typographical,
syntaxical, orthographic or any publishing errors or
other technical problems, whether accidental, due to
refreshing of information published, or by down time
of our information services, and which may occur accidently
on its Web site. Contact us if you are unsure or if
you need assistance. All policies, specifications and
prices are subject to change without notice. |
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| LifeTime
Free Tech Support |
| Overam
Computing will provide eMail (or Telephone if appropriate)
assistance to the owner of a Mirage laptop computer.
Overam Computing will not be required to provide
any support for hardware or software that are not
Overam products. Though, Overam will do its best
to assist the user in finding a solution to his problem. |
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| The Overam Dead
Pixel Policy |
| If
during the first 7 days after reception of your new
laptop, you notice a defective pixel and inform us
about it, we will replace the screen at no charge,
other than the shipping expense TO and FROM Overam
facilities. This
policy applies to select models only. Please ask
before purchasing to ensure the laptop you plan on
purchasing is elligible. |
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| The Overam Satisfaction
Guarantee policy |
| If
for any reason you failed to be satisfied with your
Mirage laptop computer, you may return it within
7 days after its original purchase. A 10 % restocking
fee will be charged and will not be refundable. Overam
will NOT refund the cost of opened Software. Overam
will NOT refund the cost of accessories purchased
with or without a laptop. Overam will NOT refund
shipping costs. Overam will NOT refund bank or credit card processing fees. This return policy applies to select models
only. Please ask before purchasing to ensure the
laptop you plan on purchasing is elligible. Before
returning any item, you MUST obtain a Return Merchandise
Authorization (RMA) number, which will be provided
by Overam to you after you notify Overam of the problem.
This RMA number MUST then appear on all communication
and packages. An RMA number is valid for one week,
thus you must return your defective product within
one week after it has been issued. |
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| The Overam refund policy |
| This
policy applies to Mirage laptops only. If for some reason,
you decide to cancel your order, you may do so before it
has been shipped to you, but the following requirements and
restrictions will apply. You MUST immediately notify Overam
that you wish to cancel your order, through our contact information
page available here. A 10 % restocking
fee will be charged to the customer, and will not be refundable.
Overam will NOT refund the cost of other or additional accessories,
purchased
with or without a laptop. Overam will NOT refund
shipping costs. Overam will NOT refund bank transaction fees,
nor credit card processing fees. Please
note that all of our laptops are custom built by a qualified
engineer, with hardware components that are specific to each
customer's requirements. Returns : No returns will be accepted
without an R.M.A. Returns must include invoice copy. Claims
for refund must be made within 5 days upon receipt on your
product. 10% restocking fee for all returns of non-defective
products. Between 6 and 10 days, returns of non-defective
products are subject to a 20% restocking fee. Beyond 10 days,
no refund available. Accessories, shipping charges and open
software packages not refundable. Bundled software is not
licensed for separate sale. Over-clocking or opening computer
voids product warranty (unless explicitly authorized by Overam
in writing). |
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| The
1-year Limited
Warranty Policy |
| Overam stands behind its products. This
warranty applies to Mirage laptops and covers hardware
against defects of conception in materials for a
period of One Year from the date of the original
purchase. If you discover a defect, Overam will,
at its option, repair, replace or refund the price
of this product (at market's value), provided you
return the defective item within the Warranty period.
Before returning any item, you MUST obtain a Return
Merchandise Authorization (RMA) number, which will
be provided by Overam to you after you notify Overam
of the problem. This RMA number MUST then appear
on all communication and packages. An RMA number
is valid for one week, thus you must return your
defective product within one week after it has been
issued. This warranty applies to the continental
United States of America. Warranty may differ for
other locations. Please refer to the section "International
Technical Support" or contact us if you have
any questions. Most battery packs have a one-year
standard warranty. Some battery packs have a 3-month
warranty. Warranty may vary on battery modules on
certain Mirage laptop models. Please ask to verify
what the warranty is, on the battery of the laptop
you plan on purchasing. |
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| Overam's International
Technical
Support |
| Mirage
laptops purchased outside the continental United
States of America benefit from the same warranty
services. The Mirage notebook owner is entirely responsible
for the coverage of the shipping costs TO and FROM
Overam facilities. If you purchased your product
through a dealer, the dealer should provide you with
adequate support through his own logistical channel.
We will always seek to help you reduce the costs
of shipping. Thus, whenever feasable and applicable,
we will attempt to get the products repaired as close
as possible to where you are located. Before returning
any item, you MUST obtain a Return Merchandise Authorization
(RMA) number, which will be provided by Overam to
you after you notify Overam of the problem. This
RMA number MUST then appear on all communication
and packages. An RMA number is valid for one week,
thus you must return your defective product within
one week after it has been issued. |
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| The
Overam
Extended Limited
Warranty Policy |
Overam Cares About Your Investment. Protect
your investment. Protect your notebook with the Overam
Extended Limited Warranty Service Contract. For a small
fee based on the cost of your equipment, the Overam
Extended Limited Warranty Program will provide
service protection for the period following the expiration
of the manufacturer's default warranty, and continues
until the end of the service contract. The Overam Extended
Limited Warranty may be purchased as long as at least
90 days are left on the original manufacturer's warranty.
That's up to 4 years of peace of mind, knowing that
your repair costs will be covered if your notebook
ever needs servicing. Within the Continental United
States of America only.
Features : Wrap-Around
Labor Protection : Extended service begins when the
manufacturer's warranty coverage ends.
Total Control : Call-talking,
problem diagnostics and service delivery all handled
by our partner employees.
Priority Performance
Guarantee : If
the scheduled service call is not made within 2 business
days, subject to parts availability, upon request,
your warranty service contract will be extended for
an additional month.
"No-Lemon" Product
Replacement : If
there are 3 repairs required for the same problem
during the service contract term (after the manufacturer's
default warranty has expired), the covered item will
be replaced with like-kind of quality product.
Call-Talking
Hours : 24
hours a day, 365 days a year.
Expert Service : With
the Overam Extended Limited Warranty, expert service
for your covered notebook is just a phone call away.
If, for any reason, it becomes necessary for you to
ship your covered product to designated repair center
for a covered repair, you will be re-imbursed for shipping
costs. All service will be performed by an authorized
service during the service contract term.
Getting Coverage
is Simple and Easy : To
obtain a Overam Extended Limited Warranty Service
Contract for your Notebook, simply select the 2,
3 or 4 Year Extended Warranty Service option when
placing your on-line order. It's really that easy
! Keep in mind you can always purchase the coverage
later, as long as there is at least 90 days before
the manufacturer default warranty expires.
When your Coverage
Begins : The
Overam Extended Limited Warranty Service Contract
coverage begins when the manufacturer's warranty
expires. The Overam Extended Limited Warranty Service
Contract covers both parts and labor and will replace
the product if it is not repairable. |
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