| Service |
Rate |
Applicable to |
Covers |
| Pre-sales technical assistance |
Free |
All products and services
offered by Overam |
Guidance on your selection offered via
eMail, phone and Web |
| 1-year
Standard Limited
Warranty Coverage |
Free |
All
new
Overam Mirage laptops |
Parts,
labor and partial shipping |
| Unlimited
Lifetime Expert Technical
Assistance |
Free |
All
products offered by Overam |
eMail,
phone and Web support |
| LCD replacement policies for defective or dead pixels |
Free |
Select
new Overam Mirage laptops
(please check before ordering) |
Parts
(screen) and labor (replacement)
Shipping costs (to and from) not covered |
| 2-year
Extended Limited Warranty
Service Contract |
Variable |
All
products sold by Overam
under $400 |
Parts,
labor and shipping
Surge and lightning damages |
| 2,
3 or 4-year Extended Limited
Warranty Service Contract |
Variable |
All
products sold by Overam
between $400 and $10,000 |
Parts,
labor and shipping
Surge and lightning damages |
| Onsite
Warranty Coverage |
Variable |
All
products and services
offered by Overam |
Urgent
technical assistance
Varies depend on location |
| Forums |
Free |
All
products and services
offered by Overam |
Community
ressources and assistance
Everyone may read and/or contribute |
| Newsletter through eMail |
Free |
All products and services
offered by Overam |
Informs about new laptop releases,
special deals or important information |
| Device
drivers and user manuals |
Free |
All
new Overam Mirage laptops |
FTP
download section for the
latest device drivers and user manuals |
| Service
& Repair manuals |
Free |
All
new Overam Mirage laptops |
Complete
and detailed repair / service guides
(for dealers and resellers only) |
